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  Item #: 9781560523567 
ISBN: 1560523565		    
  Benchmarking Basics : Looking for a Better Way    
 
  By James G. Patterson
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  RRP: $21.95
Price: $17.56		  
  Current Status: Usually ships in 5-10 days  
  Format: Paperback     

  This book will teach you how benchmarking is used to improve performance, set quality objectives, and identify and adapt to best processes. 

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