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This training program is designed to help you acquaint others with telephone courtesy and customer service. In this course, participants will recognise the importance of providing high quality customer service, practice proper telephone techniques, improve their listening and questioning skills to clarify customer needs, and establish action plans to improve telephone skills and customer service.
Crisp Instructor Guides provide you with all the resources you need to deliver a Crisp course as a ½ day or full-day seminar or instructor-led course. These guides are intended to be used with selected Crisp titles and feature the following: -
Fully scripted lesson plans based on the Crisp book series
- Training tips, planning and materials checklists to assist both new and experienced instructors
- 8 x 10, wire-o binding, 50+ pages
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