|The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately.
In order to enjoy a competitive advantage, an organisation must operate at exemplary levels of performance in every facet of business and maintain that degree of excellence indefinitely.
This is achieved through careful alignment of operational systems and the use of innovative process management initiatives.
In Customer-Driven Operations Management, Ahoy distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for providing products and services better, cheaper, and faster than ever.
With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in your company's operations systems.