| Synopsis: This film uses humorous examples to illustrate the right and wrong way to handle customers. Team members will learn vital communication tools that will assist them manage potential clients.
Attitudes covered include: - Confidence
- Empathy
- Customer Focused
- Positive
- Opportunistic
Behaviours covered include: - Taking Responsibility
- Adaptability
- Strong Communication Skills
- Responsibility
Learning Outcomes : Competencies covered include: - Learn the importance of communication skills in customer service.
- Understand how to prepare yourself for interaction with potential clients.
- Acquire new customer service techniques that assist in closing sales.
Duration: 28 minutes Please note there is a shipping fee of $27.50 for all DVD and Video hires and purchases. This $27.50 fee applies for normal delivery times via a secure courier service. Express Delivery Services attract an extra fee of $60.50
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