|Synopsis: This film uses humorous examples to illustrate the right and wrong way to handle customers. Team members will learn vital communication tools that will assist them manage potential clients.
Attitudes covered include:
- Customer Focused
Behaviours covered include:
- Taking Responsibility
- Strong Communication Skills
Learning Outcomes : Competencies covered include:
- Learn the importance of communication skills in customer service.
- Understand how to prepare yourself for interaction with potential clients.
- Acquire new customer service techniques that assist in closing sales.
Duration: 28 minutes
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