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JOHN CLEESE Videos and DVDsPlease note that Videos and DVDs attract additional shipping costs. Please see our FAQs on shipping for more information or email managementbooks@aimqld.com.au. Titles
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Featuring John Cleese, Meetings, Bloody Meetings is the best-selling video that defines the five disciplines that transform a gathering into a professionally run business meeting.
The guilty manager of Meetings, Bloody Meetings (played by John Cleese) dreams he is back in court, this time charged with neglecting the human aspect of his meetings. His misdemeanours are replayed as evidence, from failing to prevent a squabble, to allowing the discussion to go off at a tangent and then allowing himself to be railroaded into a poor decision. 
This video is aimed at ensuring that anyone who deals with customers learns the basic techniques for achieving customer satisfaction. The humorous sketches lay the foundations for customer care and provide a
concrete set of behavioural rules to make customers happy and keep them coming
back. 
Managing Problem People is not one video, but a collection of six short videos, each focusing on different people problems.
Part 1: Messing Up a Meeting focuses on Jeremy preparing to go to a regular meeting with his colleagues. Unfortunately 'preparing' doesn't describe what we see him doing.
'Flash Harry' salesman takes every opportunity to show off his expertise. He's all action - ruhing from call to call, trying to satisfy customers' every whim. But it soon descends into chaos and inevitably he starts missing appointments.
To show staff how to be more organised, efficient and effective in the way they handle paperwork. People must control paperwork, not let it dominate them. The video demonstrates
that an office worker swamped by paper doesn’t think it’s a problem; she’s convinced she needs it close at hand to do her job. Her manager helps her change her ways by showing that there are only four types of paperwork. 
The ability to 'speak up' in an effective, assertive manner is a mandatory skill for all employees in a quality organisation.
Charlie, a service repair man, is called out to a number of typical service scenerios, but on each occasion he manages to criticise everthing that's important to his business - the products he services, his customer, the salesperson they originally dealt with and his and his organisation itself. 
In this 1996 remake, St. Peter (John Cleese) reviews Lewis's mortal sins including leaving jobs unfinished, missing deadlines, and making life pure hell for coworkers. We then discover The "11 Deadly Organisational Sins" and how to avoid them.
The manager (Lewis) has returned to Earth full of enthusiasm, but his inability to establish priorities and to delegate effectively lands him back in front of St Peter (played by John Cleese).
The now organised manager is called to St Peter (played by John Cleese), this time following an annual health check. Here he learns that his management style still leaves a lot to be desired, since he is failing to organise his team. 
This film uses humorous examples to illustrate the right and wrong way to handle customers. Team members will learn vital communication tools that will assist them manage potential clients.
Many managers take the route of saying 'I'll do it myself, it will only take five minutes' - which leaves the manager overburdened and team members underused and undervalued. Managers need to decide which tasks a team member can take responsibility for and coach him or her accordingly.
Even talented managers have blind spots when it comes to hiring. It's Your Choice shows managers how to recognise candidates with potential and promise.
Starring John Cleese, the "So You Want to be a Success at Selling" series combines humour with valuable lessons, tips and sales techniques that are still very relevant in todays business environment.
Many people are still not comfortable talking about their personal problems openly at work but in general we've come a long way from the "lunch is for wimps" attitude that characterised business just a few years ago. Indeed today people are more concerned about how they can achieve work/life balance rather than being macho about their workload. 
Customers won't pay on time, suppliers won't deliver until bills are paid; spare capital is tied up in work-in-progress. It's a catch 22 situation that can bring a business to its knees.
In Think Or Sink it becomes all too obvious that John Cleese's ego has gotten in the way of the professional, unemotional process of solving problems and reaching viable decisions. And now he's lost his job.
People do need to know what is going on, especially if there's something afoot that could affect them personally. And once the rumour mill starts grinding it's difficult to stop - and even harder to correct any misinformation once it has gained currency.
This programme shows how to encourage visitors, welcoming them without being over - eager, and how to avoid the guaranteed conversation killer - "Can I help you?".
The owner of a small manufacturing business finds himself in a typical predicament: sales are up 50 per cent on the previous year but profits are down. His more knowledgeable friend is able to explain that the increase and the extra expenditure it incurred were not previewed in the original budget - indeed, the budget appears to have been ignored altogether.
This new programme makes the point that giving praise where it's due is a management tool that’s powerful, cheap and easy to use. It can bring amazing results in terms of increasing the quality and quantity of the output of the people who work for them, providing it is correctly applied.
Nobody enjoys being criticised, which is why few managers relish the prospect of criticising their staff - yet it has to be done. Everyone makes mistakes, but no-one can be allowed to go on making the same mistake - and people shouldn't have to wait until an appraisal to discover they have done something wrong.
The light-hearted approach of this world-famous video helps take the fear out of financial documents and complex concepts, and although accounts might never become a manager's favourite topic it does at least make them understandable.
The light-hearted approach of this world-famous video helps take the fear out of financial documents and complex concepts, and although accounts might never become a manager's favourite topic it does at least make them understandable.
Telephone Behaviour looks at practical rules for conducting a call from start to finish illustrating techniques such as questioning, closing the call and voice mail protocol.
In a hotel scenario, an investigator is called in to investigate mis-management, and identifies how people in departments, not dealing with customers, are actually letting external customer service down. 
Australian Institute of Management (ABN 40 009 668 553)